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FAQs
Q: What is PropInsight?
A: PropInsight is an independent landlord advisory service dedicated to helping landlords ensure they are receiving appropriate property management services. We provide detailed analysis and insights into property management practices, helping landlords make informed decisions.
Q: What makes PropInsight different from other property management services?
A: Unlike property management companies, PropInsight does not manage properties. Instead, we specialize in analyzing and reviewing the services provided by your current property manager to ensure you receive optimal service and value.
Q: How do I know which service to choose?
​A: Each of our services caters to different needs. The PI Confidence service provides a basic check of services and fees against market norms. PI Confidence Plus offers an in-depth analysis of property management performance. The Tenancy Review focuses on detailed tenancy issues, often around tribunal matters. For more comprehensive needs, we offer a combination of PI Confidence Plus and Tenancy Review at a discounted rate.
Q: How do I get started with a service?
A: Simply choose the service that best fits your needs and complete the online purchase process. After your purchase, you will be directed to fill out a detailed form that provides us with all the necessary information to conduct our analysis.
Q: What information do I need to provide for the analysis?
A: You will need to provide information about your property, current property management, any specific concerns, and relevant documents such as lease agreements and financial statements. The specific details required will depend on the service you choose.
Q: How long does it take to receive my report?
A: Once we have all the necessary information, the time to deliver your report varies by service. PI Confidence typically takes 5-7 business days, while PI Confidence Plus and Tenancy Review may take 10-14 business days due to the more comprehensive nature of the analysis.
Q: What are the costs of your services?
A: Our PI Confidence service is priced at $99, PI Confidence Plus is $599, and Tenancy Review starts at $999. We also offer a combination package of PI Confidence Plus and Tenancy Review for $1299, providing a $299 savings.
Q: How do I make a payment?
A: Payments can be made securely online through our website using major credit cards or PayPal.
Q: How do you handle my personal information?
A: We take your privacy seriously. All information you provide is used solely for the purpose of conducting our analysis and delivering your report. Please refer to our Privacy Policy for detailed information on how we handle your data.
Q: Will my information be shared with third parties?
A: No, your information will not be shared with third parties without your explicit consent. We are committed to maintaining the confidentiality and security of your data.
Q: How can I contact PropInsight for support?
A: You can reach our support team via email at support@propinsight.com.au or call us at +61 413 616 946. We are here to assist you with any questions or concerns you may have.
Q: What if I’m not satisfied with the service?
A: We strive to provide the highest quality service. If you are not satisfied with your report, please contact us, and we will work with you to address your concerns. me. It's easy.
For any additional questions or information, please feel free to contact us. We are here to help you achieve confidence and clarity in your property management.